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Shipping Policy

Last updated: July 2025

This Shipping Policy explains how PRML handles order proessing, shipping methods, delivery times, and related terms. By placing an order on prmlways.com, you agree to the practices described below. 

1. Order Processing 

We aim to process and ship all orders promptly. 

Upon order or subscription renewal: 

  • Processing Window: 1-3 business days to pick up, pack, and hand off to a carrier. 

  • Order Confirmation: You will receive an email with your order details and tracking number once your package ships. 

  • Address Changes: Must be requested within 224 hours of placing your order by contacting edgehill.ascnd@gmail.com

2. Shipping Methods & Costs 

We offer multiple shipping options to suit your needs. 

  • Standard shipping (Included wit Subscription):

    • Timeframe: 5-10 business days (domestic AU/NZ)

    • Cost: Free for all subscription orders

  • Express Shipping: 

    • Timeframe: 2-4 business days (domestic AU/NZ)

    • Cost: Calculated at checkout by weight and destination 

  • International Shipping (Dubai, Other): 

    • Timeframe: 7-14 business days 

    • Cost: Calculated at checkout; duties and taxes may apply 

2. Shipping Methods & Costs 

We offer multiple shipping options to suit your needs. 

  • Standard shipping (Included wit Subscription):

    • Timeframe: 5-10 business days (domestic AU/NZ)

    • Cost: Free for all subscription orders

  • Express Shipping: 

    • Timeframe: 2-4 business days (domestic AU/NZ)

    • Cost: Calculated at checkout by weight and destination 

  • International Shipping (Dubai, Other): 

    • Timeframe: 7-14 business days 

    • Cost: Calculated at checkout; duties and taxes may apply 

3. Fulfillment Sources

Depending on your location and product avaialbility, orders may ship from: 

  • PRML's Co-Manufacturer Facilities: Direct drop-ship to your address

  • PRML 3PL Warehouse (Sydney): For consolidated orders and bulk shipments

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All shipments include temperature-controlled packaging when required. 

4. Tracking & Notifications 

  • Tracking Number: Provided via email once your order ships.

  • Delivery Updates: Real-time status for all standard and express shipments. 

  • Delivery Issues: If your package is delayed or lost, contact edgehill.ascnd@gmail.com within 7 days of expected delivery. 

5. International Duties & Customs 

For orders shipped outside Australia/New Zealand: 

  • Customs Fees & Taxes: May be levied by your country and are your responsibility. 

  • Clearance Delays: PRML is not liable for delays due to customs processing. 

6. Multiple-Pet Bulk Orders

  • Subscription Orders (Multi-Pet): Each pet's suite ships in a single consolidated box when possible. 

  • Bulk Corporate Orders: Custom shipping arrangements and negotiated rates are available—contact edgehill.ascnd@gmail.com

7. Damaged or Incorrect Shipments

  • Reporting Window: Notify us at edgehill.ascnd@gmail.com within 5 days of receipt. 

  • Resolution: We will arrange a replacement shipment or refund for damaged incorrect items at no additional cost. 

8. Returns & Exchanges

  • Returns: Follow our Refund & Satisfaction Policy for return instructions. 

  • Exchanges: For incorrect or defective products, PRML covers return shipping and expedited replacement. 

9. Changes of This Policy

PRML may update this Shipping Policy to reflect operational changes or legal requirements. The "Last updated" date will indicate when revisions occur. Continued use of prmlway.com constitutes your acceptance of the revised policy. 

10. Contact Us

For shipping inquiries or assistance, please reach out: 

PRML Shipping Team

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